- Practice professionalism and quality in service - Understand the requirements for proper sanitation, improve and maintain kitchen standards - Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques, and cooking methods - Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality/ culinary area- Help prepare food items as instructed - Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen - Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas- Follow company procedures for preparing recipes and products- Prepare, display, or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving- Safe and efficient use of all kitchen equipment- Follow safety and sanitation protocols and procedures, as outlined by company and state requirements
- Adhere to all HCCTR as well as all Food and Beverage Policies - Follows batch recipes on all desserts as instructed by Executive Pastry Chef. - Keep bakery clean at all times - Properly stores and rotates all baked goods and ingredients. - Ensures that the bakery items are always stocked and ready for our guests. - Works closely with other departments to ensure that our guests receive the best dining experience we can offer - Ensures all waste is logged into the waste book - Bakes bread, rolls, cakes, and pastries and any task assigned to you by the pastry Chef - Prepares items in accordance to restaurant order guides - Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Assists in the set up and break down of events. - Prepares and serves guests nonalcoholic and alcoholic beverages as needed.- Enter all orders into micros in a timely matter.- Anticipate guests needs.- Follows steps of service as outlined in training manual.- Totals bill and accepts payment in accordance with all Food and Beverage internal controls.- Communicates immediately to the supervisor all guest comments or concerns.- Must be able to adjust to non-consistent schedule.- Regular participation in scheduled Event Center events is required. - Completes any task assigned by supervisor.- Adhere to HCCTR as well as all Food and Beverage Policies and service standards.- Must deliver ACES Guest Service to every guest during every transaction.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Ensure that sanitation in all food & beverage outlets meets and/or exceeds Health Department and OSHA guidelines.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.- Maintains valid WV racing license, Food Handlers permit and TIPS certification.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Assists in establishing product menu and records product inventories.- Assists in maintaining beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation and service.- Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift.- Assists with providing support for special events when necessary on designated shift.- Assists in monitoring inventory of all beverage product.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists Manager with administrative duties, as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas.- Sweeps floors and walkways. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays. - Replenishes bathroom supplies. - Keeps storage rooms clean and organized. - Delivers cleaning supplies and paper products. - Answers guest's questions about the facility.
- Adhere to all HCCTR as well as all Food and Beverage Policies- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Butchers chickens, fish, and shellfish.- Cuts, trims, and bones meat prior to cooking.- Bakes bread, rolls, cakes, and pastries.- Ensures kitchen is clean and organized upon closing. - Any task assigned to you by your lead cook, sous chef, room chef and or Restaurant Manager.
- Responsible for ensuring a consistent flow of services to guest- Provides fast personalized guest service - Approaches every guest within their designated station, makes friendly eye contact and offers a warm greeting in accordance with our ACES guest service.- Uses guest names during interactions and remembers their preferences when applicable- Quotes guest an accurate response time i.e. I will be back with your order in ten (10) minutes- Ends interaction in a courteous way with proper closing remarks- Promptly and professionally assist in preparation of beverages to specifications with speed and accuracy- Familiarizes oneself with drink menu items, pricing, garnishing and plastic ware- Handles all sales transactions in accordance with departmental polices. - Continuously monitors assigned work station to ensure that all guests are receiving service in a timely manner- Ensures responsible service of alcoholic beverages to all guest and intervenes as needed in accordance to standards- Requires evidence of age of any guest who appears to be under the age of thirty (30)- Abides by laws, policies and procedures pertaining to service and sale of alcoholic beverages- Promptly and professionally handles guest issues and communicates problems and concerns to management - Provides guest with property information, promotions, programs and attractions- Promptly notifies designated slot personnel to service slot machines as needed- Ensures assigned station is clean, clear of glassware, bottles and debris- Carries a full tray of beverage out of service well- Maintains a clean, sanitized, safe and orderly work environment in accordance with health and safety standards- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Stocks service wells in accordance to specifications with all product and supplies required- Maintains valid WV racing license, Food Handlers permit and TIPS certifications- Sets up and breaks down service well in accordance to specifications- Maintains a professional and neat appearance at all times in accordance to the department uniform standard- Displays a courteous and friendly attitude to all team members and guests
- Adjusts thermostat controls to regulate temperature of ovens, broilers, grills, roasters, and steam kettles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Bakes bread, rolls, cakes, and pastry and any task assigned to you by your master cook, sous chef and room chef and or restaurant manager.- You are required to follow PPE and safety guidance designed to safeguard you, your fellow team members, and guests.- This job has no supervisory responsibilities.
- Ensure that sanitation in all food outlets meets and/or exceeds Health Department and OSHA guidelines. This includes but is not limited to china, glassware, silverware, trashcans, trash dumpsters, pots & pans. - Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. - Remove trash from outlets to refuge dumpster. - Ensure the proper stocking and restocking of all food line china and utensils before, during and after the restaurant hours of operation. - Proper cleaning of dish sanitation equipment. - Maintains valid WV racing license, Food Handlers permit and TIPS certifications.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Responds to guest needs and reports problems to Manager.- Assists Manager with administrative duties, as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.- Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.- Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. - Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Welcome all guests with a SMILE and sincere greeting- THANK all guests and wish them well- Adhere to all HCCTR as well as all Food and Beverage Policies- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Perform proper cash management techniques, perform Essential Duties and Responsibilities. - Prepare food for service in a safe and sanitary manner.- Prepare and maintain dining area for guests and insure cleanliness at all times. - Provide ACES service to every guest.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Company Core Values- Understand and perform opening station requirements- Stock work station with appropriate food, beverage and paper products; identify and perform product rotation requirements- Knowledgeable of all foods and drinks available; know the specifications and approximate cooking times for each item. - Take food and drink order from guests; communicate special instructions or conditions to other team members. - Accurately use the Point of Sale System for all transactions- Understand and perform proper cash management procedures in accordance to the HCCTR internal controls. - Maintain work station in a clean, safe and sanitized manner at all times- Communicate guests’ issues, concerns, and/or problems to management- Properly cook all menu items in accordance to the specifications. - Maintain the cleanliness of the dining area by properly cleaning and sanitizing tables and other surfaces.- Ability to remove trash from outlets and dining area and properly clean and sanitize trash receptacles. - Restock condiment stations as needed with designated supplies. - Understand and adhere to all board of health, property, and departmental safety practices- Understand and perform closing station requirements- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Welcome all guests with a SMILE and sincere greeting- THANK all guests and wish them well- Adhere to all HCCTR as well as all Food and Beverage Policies- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Perform proper cash management techniques, perform Essential Duties and Responsibilities. - Prepare food for service in a safe and sanitary manner.- Prepare and maintain dining area for guests and insure cleanliness at all times. - Provide ACES service to every guest.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Company Core Values- Understand and perform opening station requirements- Stock work station with appropriate food, beverage and paper products; identify and perform product rotation requirements- Knowledgeable of all foods and drinks available; know the specifications and approximate cooking times for each item. - Take food and drink order from guests; communicate special instructions or conditions to other team members. - Accurately use the Point of Sale System for all transactions- Understand and perform proper cash management procedures in accordance to the HCCTR internal controls. - Maintain work station in a clean, safe and sanitized manner at all times- Communicate guests’ issues, concerns, and/or problems to management- Properly cook all menu items in accordance to the specifications. - Maintain the cleanliness of the dining area by properly cleaning and sanitizing tables and other surfaces.- Ability to remove trash from outlets and dining area and properly clean and sanitize trash receptacles. - Restock condiment stations as needed with designated supplies. - Understand and adhere to all board of health, property, and departmental safety practices- Understand and perform closing station requirements- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Receives soiled linen by bag, cart or chute from floors. Sorts all articles; inspects all laundry and linens and records all damaged or stained items. - Assists in the removal of soiled linen from vacant guest rooms, as well as from housekeeper carts on the guest floors and brings them to the laundry facility. - Operates washers and dryers properly according to the recommended capacity and other guidelines established for the existing equipment. Ensures necessary chemicals are added in the correct quantities at the proper times during the cycles. - Informs Housekeeping Manager or Lead on duty of any malfunctioning equipment. - Folds and stores clean linens. - Assists in completing regular linen and terry inventories. - Assists in re-stocking maid carts and maid closets with fresh linen. - Cleans work area and dryer vents as required. - Reports all Lost & Found items to Housekeeping Manager or Lead on duty. - Responds quickly and courteously to guest requests. - Thoroughly familiar with all related HAZCOM information, MSDS for any chemicals in use, and Blood Borne Pathogen prevention and response. Follows all Safety handling procedures and is fully responsible for the knowledge and compliance of all Emergency Procedures. - Will be cross-trained to assist with Guest Room Cleaning or Public Area Cleaning. - Actively participates in all hotel meetings, training, programs and events as requested.. - Follows all company and department policies, procedures and standards.. - Presents a professional image at all times through appearance and behavior.
- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all time. - Reports lost and found items immediately to Manager. - Maintains a productivity level not to exceed 30 minutes per room serviced. - Follows any procedures for team cleaning or self-inspection programs in place.- Responds quickly and courteously to guest requests. - Follows all company/department policies and procedures, Standard Operating Procedures. - Thoroughly familiar with all related HAZCOM information and Emergency Procedures; MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. Follows all Safety handling procedures. - Presents a professional image at all times through appearance and behavior. - Actively participates in all hotel meetings, training, task forces, programs, etc. - Protect and preserve assets of the HCCTR
- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Examines vehicle and discusses with Lead Motor Pool Mechanic the extent of damage or malfunction.- Plans work procedure.- Raises vehicle, with hydraulic jack or hoist, to gain access to mechanical units bolted to underside of vehicle.- Removes unit such as engine, transmission, or differential.- Disassembles unit and inspects parts for wear.- Repairs or replaces parts such as pistons, rods, gears, valves, and bearings.- Overhauls or replaces carburetors, blowers, generators, distributors, starters, and pumps.- Rebuilds parts such as crankshafts and cylinder blocks.- Rewires ignition system, lights, and instrument panel.- Relines and adjusts brakes, aligns front end, repairs or replaces shock absorbers, and solders leaks in radiator.- Mends damaged body and fenders by hammering out or filling in dents and welding broken parts.- Replaces and adjusts headlights, and installs and repairs accessories such as radios, heaters, mirrors, and windshield wipers.- Makes necessary repairs to tires of all sizes, balancing and patching required.- Operates company vehicle(s) transporting to servicing or to retrieve parts at local dealershipe/parts stores. (Valid drivers license required.)
- Reconcile and balance all transactions completed in our back of house vault areas including but not limited to Main Bank, Chip Bank, Marker Bank and TR.- Responsible for maintaining designated vault increases and decreases to inventory- Able to count and refill the cassettes to be used in our cash dispensing and cash recycling units- Perform all financial escorts needed to ensure efficient operations- Replenishing and collecting funds from our cash recycling and cash dispensing units- Use our cash and coin sorting units to organize and redistribute funds- Troubleshoot and manually fix any issues that may occur with our cash recycling, cash dispensing units, cash sorting and coin sorting units- Able to assist other Team Members if needed or if Player Services Management is requesting- Conforms to all rules and regulations of CTR / SARC Compliance.- Reconciles and replenishes Ticket Redemption Units.- Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.- Ensures that contents of the vault are organized so that the contents can be readily counted at shift change. - Prepares and reconciles cash banks and sales for all outlets. - Verifies count from Count Team drop.- Verifies that coin shipments and currency bank deposits are prepared accurately and timely. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures behavior and appearance are in compliance with established standards.- Maintains a professional work environment with supervisors and staff.- Adheres to regulatory, departmental and company policies.- Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.- Maintains complete confidentiality of all company information at all times.- Participates in meetings and trainings as required.- Performs other duties as may be assigned by department and/or company management.
- Follows game procedures when dealing any form or variation of poker. - Provides prompt, courteous and accurate dealing at assigned table(s). - Adheres to all West Virginia Gaming Commission, internal controls, and all other company and departmental policies and procedures as it relates to this position. - Performs accurate chip and cash transactions. - Poker dealers when not dealing, receives cash from poker tables to exchange for chips with poker room cage and delivers chips to tables. - Receives wagers from customers and pays the appropriate game outcomes which are won by customers. - Maintains game security and protects company assets at all times. - Informs management of any irregular play; when a mistake is made; or, if a dispute arises. - Assists customers in understanding the rules and ensures adherence to established policies and procedures. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Poker dealers, when not dealing, welcomes guests to the Poker Room, provides information to the players about the room’s games and limits and adds player’s information on to an electronic waiting list. Seats players into Poker games. Answers telephone inquiries and responds to guest questions accurately and politely. - Ensures behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management and staff. - Maintains complete confidentiality of all company information at all times. - Participates in meetings and training as required. - Performs all job duties in a safe and responsible manner and reports safety hazards immediately. - Performs other duties as may be assigned by department and/or company management.
- Maintain control of all persons entering and exiting the facility by way of the Employee entrance.- Maintains a Communications Log of all radio traffic.- Acts as a dispatcher for the Security Department.- Answers and handles all incoming phone calls.- Monitors Security cameras covering the Service area.- Records all employee breaks.- Monitor and makes proper response to alarms in the service area.- Dispatches emergency response (Fire, EMS etc.) as requested.- Monitor status of Generator alarms and reports problems as necessary.- Acts as a liaison between the Security Department and all other departments in the Company.- Dispatched all money escorts from the Podium.- Maintain a log of all Money Escorts, Patron Escorts, Emergency Cash Box Exchanges, and B-Door repairs.- Dispatched Officers in response to calls.- Ensures all Posts are maintained.- Maintain security and issues keys and radios.- Maintains security and issues Vendor and visitor access badges.- Communicates via voice, radio, logs, telephone with Guests and employees.- Prepares reports as requested or required.