- Must enforce the West Virginia Racing Commission Rules of Racing while on the racetrack, writing reports of all violations that take place while on duty.- Ensures starting car vehicle is in proper working order prior to each race. Car and mechanical gate systems must have regular proper servicing and maintenance.- Once on racetrack with horses ensures proper parading of horses leading up to start of race.- Ensures all horses are aligned in the proper starting position leading up to start of race. Must control direction of gate vehicle in order to have a fair and safe start for all participants.- Will assist Starter in reporting any infractions occurring during race to judges.- Assists horse ambulance workers to remove injured horse from track.- Must be available to work for any training, schooling, racing or qualifying hours.
- Overnight shift (12am-8am).- Cleans bathrooms and replenishes supplies. - Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators, VLT Machines and other work areas. - Dusts high areas, including televisions, plants, plexi-glass panels and tops of VLT machines. - Performs preventative maintenance on all janitorial equipment. - Sweeps and picks trash off floors, including entrances and apron. - Cleans spills. - Wipes off VLT Machines and cleans between them. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays, including those at entrances and on the apron. - Dry cleans carpet. - Cleans mirrored ceilings. - Keeps storage rooms clean and organized. - Delivers cleaning and paper supplies. - Answers guest's questions about the facility.
- Advocate for all other marketing programs. Encourages sign ups and processes them efficiently. - Greets guests actively engaged in gaming and assists team members in player identification.- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.- Analyzes and coordinates in-house invitation lists with Manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides professional representation at internal and external meetings and events.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Performs other duties as may be assigned by department and/or company management.
- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas.- Sweeps floors and walkways. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays. - Replenishes bathroom supplies. - Keeps storage rooms clean and organized. - Delivers cleaning supplies and paper products. - Answers guest's questions about the facility.
- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas.- Sweeps floors and walkways. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays. - Replenishes bathroom supplies. - Keeps storage rooms clean and organized. - Delivers cleaning supplies and paper products. - Answers guest's questions about the facility.
- Responsible for ensuring a consistent flow of services to guest- Provides fast personalized guest service - Approaches every guest within their designated station, makes friendly eye contact and offers a warm greeting in accordance with our ACES guest service.- Uses guest names during interactions and remembers their preferences when applicable- Quotes guest an accurate response time i.e. I will be back with your order in ten (10) minutes- Ends interaction in a courteous way with proper closing remarks- Promptly and professionally assist in preparation of beverages to specifications with speed and accuracy- Familiarizes oneself with drink menu items, pricing, garnishing and plastic ware- Handles all sales transactions in accordance with departmental polices. - Continuously monitors assigned work station to ensure that all guests are receiving service in a timely manner- Ensures responsible service of alcoholic beverages to all guest and intervenes as needed in accordance to standards- Requires evidence of age of any guest who appears to be under the age of thirty (30)- Abides by laws, policies and procedures pertaining to service and sale of alcoholic beverages- Promptly and professionally handles guest issues and communicates problems and concerns to management - Provides guest with property information, promotions, programs and attractions- Promptly notifies designated slot personnel to service slot machines as needed- Ensures assigned station is clean, clear of glassware, bottles and debris- Carries a full tray of beverage out of service well- Maintains a clean, sanitized, safe and orderly work environment in accordance with health and safety standards- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Stocks service wells in accordance to specifications with all product and supplies required- Maintains valid WV racing license, Food Handlers permit and TIPS certifications- Sets up and breaks down service well in accordance to specifications- Maintains a professional and neat appearance at all times in accordance to the department uniform standard- Displays a courteous and friendly attitude to all team members and guests
- Adjusts thermostat controls to regulate temperature of ovens, broilers, grills, roasters, and steam kettles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Bakes bread, rolls, cakes, and pastry and any task assigned to you by your master cook, sous chef and room chef and or restaurant manager.- You are required to follow PPE and safety guidance designed to safeguard you, your fellow team members, and guests.- This job has no supervisory responsibilities.
- Ensure that sanitation in all food outlets meets and/or exceeds Health Department and OSHA guidelines. This includes but is not limited to china, glassware, silverware, trashcans, trash dumpsters, pots & pans. - Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. - Remove trash from outlets to refuge dumpster. - Ensure the proper stocking and restocking of all food line china and utensils before, during and after the restaurant hours of operation. - Proper cleaning of dish sanitation equipment. - Maintains valid WV racing license, Food Handlers permit and TIPS certifications.
- Collaborate with the Executive Steward, and Lead Stewards in all forms of cleaning in kitchens and F&B areas. - The team member is responsible for bringing all F&B areas above normal health and sanitations codes. - Ensure that sanitation in all food outlets meets and/or exceeds Health Department and OSHA guidelines. - Deep cleaning of inside/outside of ovens, inside/outside of hoods, inside/outside of grills, inside/outside of stoves, inside/outside deep fryers, inside/outside hot boxes, inside/outside salamanders, steam tables, chafers, table and counter tops, inside/outside walk-in refrigerators and freezers, speed racks (Crescors), trash cans & trash dumpsters, glass, brass, ceilings, walls, floors, drains, fans. - Deep cleaning steward needs knowledge of taking apart and putting this above equipment back together.- Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. - Report all defective and/or unsafe equipment (cooking and ware washing) to the supervisor on duty. - Ensure that all discarded cooking oil is disposed of safely and securely by putting it in the proper containers - Maintains valid WV racing license, Food Handlers permit and TIPS certifications - You are required to follow PPE and safety guidance designed to safeguard you, your fellow team members, and guests.
- Welcome all guests with a SMILE and sincere greeting- THANK all guests and wish them well- Adhere to all HCCTR as well as all Food and Beverage Policies- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Perform proper cash management techniques, perform Essential Duties and Responsibilities. - Prepare food for service in a safe and sanitary manner.- Prepare and maintain dining area for guests and insure cleanliness at all times. - Provide ACES service to every guest.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Company Core Values- Understand and perform opening station requirements- Stock work station with appropriate food, beverage and paper products; identify and perform product rotation requirements- Knowledgeable of all foods and drinks available; know the specifications and approximate cooking times for each item. - Take food and drink order from guests; communicate special instructions or conditions to other team members. - Accurately use the Point of Sale System for all transactions- Understand and perform proper cash management procedures in accordance to the HCCTR internal controls. - Maintain work station in a clean, safe and sanitized manner at all times- Communicate guests’ issues, concerns, and/or problems to management- Properly cook all menu items in accordance to the specifications. - Maintain the cleanliness of the dining area by properly cleaning and sanitizing tables and other surfaces.- Ability to remove trash from outlets and dining area and properly clean and sanitize trash receptacles. - Restock condiment stations as needed with designated supplies. - Understand and adhere to all board of health, property, and departmental safety practices- Understand and perform closing station requirements- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Welcome all guests with a SMILE and sincere greeting- THANK all guests and wish them well- Adhere to all HCCTR as well as all Food and Beverage Policies- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Perform proper cash management techniques, perform Essential Duties and Responsibilities. - Prepare food for service in a safe and sanitary manner.- Prepare and maintain dining area for guests and insure cleanliness at all times. - Provide ACES service to every guest.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Company Core Values- Understand and perform opening station requirements- Stock work station with appropriate food, beverage and paper products; identify and perform product rotation requirements- Knowledgeable of all foods and drinks available; know the specifications and approximate cooking times for each item. - Take food and drink order from guests; communicate special instructions or conditions to other team members. - Accurately use the Point of Sale System for all transactions- Understand and perform proper cash management procedures in accordance to the HCCTR internal controls. - Maintain work station in a clean, safe and sanitized manner at all times- Communicate guests’ issues, concerns, and/or problems to management- Properly cook all menu items in accordance to the specifications. - Maintain the cleanliness of the dining area by properly cleaning and sanitizing tables and other surfaces.- Ability to remove trash from outlets and dining area and properly clean and sanitize trash receptacles. - Restock condiment stations as needed with designated supplies. - Understand and adhere to all board of health, property, and departmental safety practices- Understand and perform closing station requirements- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Responsible for maintenance of lawn and/or grass using mowers, edgers, and trimmers.- Rakes and maintains leaves, plants, flowers, trees, or shrubs.- Cleans up trash in parking lots/garages and exterior grounds.- Empty and clean trash containers.- Assist in snow removal and cleanup.- Assists in overall maintenance of grounds using equipment such as power washers, sweeper truck, lawn mowers, weed eaters, trimmers, edgers, etc.- Fastens attachments such as grader, harrows, floats, and rollers to tractors with hitch pins.- Releases brakes, shifts gears, and depresses accelerator or move throttle to control forward and backward movement of tractor.- Steers tractor by turning steering wheel and depressing brake pedals.- Assists in maintaining the integrity of the racing surface.- Delivers sand and clay to racetrack and barn areas.- Must clean all equipment used.- Must report problems with machinery or attachments to Motor Pool.- Assists all areas of the department when needed.- Assists with transportation of disabled horses.- Raking material around the racing surface.
- Receives soiled linen by bag, cart or chute from floors. Sorts all articles; inspects all laundry and linens and records all damaged or stained items. - Assists in the removal of soiled linen from vacant guest rooms, as well as from housekeeper carts on the guest floors and brings them to the laundry facility. - Operates washers and dryers properly according to the recommended capacity and other guidelines established for the existing equipment. Ensures necessary chemicals are added in the correct quantities at the proper times during the cycles. - Informs Housekeeping Manager or Lead on duty of any malfunctioning equipment. - Folds and stores clean linens. - Assists in completing regular linen and terry inventories. - Assists in re-stocking maid carts and maid closets with fresh linen. - Cleans work area and dryer vents as required. - Reports all Lost & Found items to Housekeeping Manager or Lead on duty. - Responds quickly and courteously to guest requests. - Thoroughly familiar with all related HAZCOM information, MSDS for any chemicals in use, and Blood Borne Pathogen prevention and response. Follows all Safety handling procedures and is fully responsible for the knowledge and compliance of all Emergency Procedures. - Will be cross-trained to assist with Guest Room Cleaning or Public Area Cleaning. - Actively participates in all hotel meetings, training, programs and events as requested.. - Follows all company and department policies, procedures and standards.. - Presents a professional image at all times through appearance and behavior.
- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all time. - Reports lost and found items immediately to Manager. - Maintains a productivity level not to exceed 30 minutes per room serviced. - Follows any procedures for team cleaning or self-inspection programs in place.- Responds quickly and courteously to guest requests. - Follows all company/department policies and procedures, Standard Operating Procedures. - Thoroughly familiar with all related HAZCOM information and Emergency Procedures; MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. Follows all Safety handling procedures. - Presents a professional image at all times through appearance and behavior. - Actively participates in all hotel meetings, training, task forces, programs, etc. - Protect and preserve assets of the HCCTR
- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all time. - Reports lost and found items immediately to Manager. - Maintains a productivity level not to exceed 30 minutes per room serviced. - Follows any procedures for team cleaning or self-inspection programs in place.- Responds quickly and courteously to guest requests. - Follows all company/department policies and procedures, Standard Operating Procedures. - Thoroughly familiar with all related HAZCOM information and Emergency Procedures; MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. Follows all Safety handling procedures. - Presents a professional image at all times through appearance and behavior. - Actively participates in all hotel meetings, training, task forces, programs, etc. - Protect and preserve assets of the HCCTR
- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Examines vehicle and discusses with Lead Motor Pool Mechanic the extent of damage or malfunction.- Plans work procedure.- Raises vehicle, with hydraulic jack or hoist, to gain access to mechanical units bolted to underside of vehicle.- Removes unit such as engine, transmission, or differential.- Disassembles unit and inspects parts for wear.- Repairs or replaces parts such as pistons, rods, gears, valves, and bearings.- Overhauls or replaces carburetors, blowers, generators, distributors, starters, and pumps.- Rebuilds parts such as crankshafts and cylinder blocks.- Rewires ignition system, lights, and instrument panel.- Relines and adjusts brakes, aligns front end, repairs or replaces shock absorbers, and solders leaks in radiator.- Mends damaged body and fenders by hammering out or filling in dents and welding broken parts.- Replaces and adjusts headlights, and installs and repairs accessories such as radios, heaters, mirrors, and windshield wipers.- Makes necessary repairs to tires of all sizes, balancing and patching required.- Operates company vehicle(s) transporting to servicing or to retrieve parts at local dealershipe/parts stores. (Valid drivers license required.)
- Follows game procedures when dealing any form or variation of poker. - Provides prompt, courteous and accurate dealing at assigned table(s). - Adheres to all West Virginia Gaming Commission, internal controls, and all other company and departmental policies and procedures as it relates to this position. - Performs accurate chip and cash transactions. - Poker dealers when not dealing, receives cash from poker tables to exchange for chips with poker room cage and delivers chips to tables. - Receives wagers from customers and pays the appropriate game outcomes which are won by customers. - Maintains game security and protects company assets at all times. - Informs management of any irregular play; when a mistake is made; or, if a dispute arises. - Assists customers in understanding the rules and ensures adherence to established policies and procedures. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Poker dealers, when not dealing, welcomes guests to the Poker Room, provides information to the players about the room’s games and limits and adds player’s information on to an electronic waiting list. Seats players into Poker games. Answers telephone inquiries and responds to guest questions accurately and politely. - Ensures behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management and staff. - Maintains complete confidentiality of all company information at all times. - Participates in meetings and training as required. - Performs all job duties in a safe and responsible manner and reports safety hazards immediately. - Performs other duties as may be assigned by department and/or company management.
SUMMARYThe Security Officer is responsible for properly executing security duties on an assigned shift to adequately protect the life and property of customers, employees, and others on HCCTR property. ESSENTIAL DUTIES AND RESPONSIBILITIES other duties may be assigned:- Ensures the safety of employees and others.- Greets patrons and visually inspects bags, purses and patrons for unauthorized items.- Reports to the Security supervisor, any violations, acts or situations which are detrimental to the best interest of HCCTR. - Watches for and reports irregularities such as fire hazards, leaking water pipes, etc.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures behavior and appearance are in compliance with established standards.- Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential.- Maintains a professional work environment with management and staff.- Participates in meetings and training as required.- Performs all job duties in a safe and responsible manner and reports safety hazards immediately.- Performs other duties as may be assigned by department and/or company management.- Prepares reports as requested or required. SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities.
- Shall ensure the safety of customers, employees and others while on the premises of HCCTR.- Assists customers and employees and reports critical situations (medical emergencies, irate customers, etc).- Continual observation and patrolling, as directed, of the casino premises, buildings and grounds, corridors, barn areas, office areas and parking facilities of HCCTR.- Ensures the integrity of all slot and table games of HCCTR.- Transports gaming chips to and from gaming tables in accordance with internal control procedures.- Performs the drop for table games including poker, in accordance to internal control procedures.- Reports to the Security management, any violations, acts or situations which are detrimental to the best interest of HCCTR. - Examines doors, windows, and gates to determine that they are secure.- Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.- Assists in any internal or external investigations conducted by HCCTR or authorized local authorities- Inspects equipment and machinery to ascertain if tampering has occurred.- Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.- Observes departing personnel to guard against theft of company property.- Sounds alarm or notifies supervision verbally, by radio, or by telephone in case of fire, theft, or presence of unauthorized persons.- Permits authorized persons to enter property.- Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff.- May be called on to regulate vehicle and pedestrian traffic to maintain orderly flow.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures behavior and appearance are in compliance with established standards.- Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential.- Maintains a professional work environment with management and staff.- Participates in meetings and training as required.- Performs all job duties in a safe and responsible manner and reports safety hazards immediately.- Prepares reports as requested or required.- Performs other duties as may be assigned by department and/or company management.