- Practice professionalism and quality in service - Understand the requirements for proper sanitation, improve and maintain kitchen standards - Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques, and cooking methods - Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality/ culinary area- Help prepare food items as instructed - Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen - Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas- Follow company procedures for preparing recipes and products- Prepare, display, or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving- Safe and efficient use of all kitchen equipment- Follow safety and sanitation protocols and procedures, as outlined by company and state requirements
- Adhere to all HCCTR as well as all Food and Beverage Policies - Follows batch recipes on all desserts as instructed by Executive Pastry Chef. - Keep bakery clean at all times - Properly stores and rotates all baked goods and ingredients. - Ensures that the bakery items are always stocked and ready for our guests. - Works closely with other departments to ensure that our guests receive the best dining experience we can offer - Ensures all waste is logged into the waste book - Bakes bread, rolls, cakes, and pastries and any task assigned to you by the pastry Chef - Prepares items in accordance to restaurant order guides - Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Assists in the set up and break down of events. - Prepares and serves guests nonalcoholic and alcoholic beverages as needed.- Enter all orders into micros in a timely matter.- Anticipate guests needs.- Follows steps of service as outlined in training manual.- Totals bill and accepts payment in accordance with all Food and Beverage internal controls.- Communicates immediately to the supervisor all guest comments or concerns.- Must be able to adjust to non-consistent schedule.- Regular participation in scheduled Event Center events is required. - Completes any task assigned by supervisor.- Adhere to HCCTR as well as all Food and Beverage Policies and service standards.- Must deliver ACES Guest Service to every guest during every transaction.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Ensure that sanitation in all food & beverage outlets meets and/or exceeds Health Department and OSHA guidelines.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.- Maintains valid WV racing license, Food Handlers permit and TIPS certification.
- Responsible for ensuring a consistent flow of services to guests by assisting cocktail servers and bartenders with their job functions. - Ensures that dirty ashtrays and used glassware are removed from bar tops, bar area and floors are clean.- Clears and wipes down tables in any lounge area absent of a cocktail server. - Maintains a clean work environment in accordance with Health Department standards. - Checks glass washers for proper chemicals. - Maintains soap and hand towels at hand sink areas. - Maintains par stock levels by placing orders for all bar supplies. - Receives and delivers products to appropriate outlet and stocks in accordance to specification. - Stocks and re-stocks bars throughout shift with all bar supplies, bar glasses and ice as required. - Stocks server wells in accordance to specifications with all products and supplies required. - Cuts fruit to specification and prepares all condiment caddies. - Collects trash from all outlets throughout shift, as well as, wiping down walls behind trash containers. - Distribute clean bar towels and collect soiled ones and discard them in the appropriate place. - Collect all excess glasses from bars and restock them in their appropriate outlet in accordance to specification, along with retrieving bar glasses from dish areas. - Organize and clean pump rooms, coolers and storage areas to specification. - Sweep and mop pump room, coolers and storage area floors. - Soak and clean soda bag-inbox hoses and nozzles. - Replace and rotate draught beer kegs, liquor and soda bag-in-boxes as required. - When assisting bartender with orders, make eye contact, offer a greeting and end the interaction in a courteous way, delivering ACES at all times. - Use guest name during interaction and remember their preferences. - Promptly and professionally prepare beverages to specification with speed and accuracy. - Promptly and professionally handle guest issues and communicate problems and concerns to management. - Requires evidence of age from any guest who appear to be under the age of thirty (30). - Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner. - Provides guest with property information, promotions, programs and attractions.- Maintain a professional and neat appearance at all times. - Display a courteous and friendly attitude to all team members and guests. - Assist co-workers as needed. - Complete all duties as assigned, acts a role model always presenting oneself as a credit to HCCTR and encourage others to do the same. - Adheres to all department and company policies and procedures, regulatory state and federal laws - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs, as well as delivering ACES Customer Service to every guest. - Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Demonstrate and exhibit characteristics and behavior in accordance with Property Core Values - Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas.- Sweeps floors and walkways. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays. - Replenishes bathroom supplies. - Keeps storage rooms clean and organized. - Delivers cleaning supplies and paper products. - Answers guest's questions about the facility.
- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas.- Sweeps floors and walkways. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays. - Replenishes bathroom supplies. - Keeps storage rooms clean and organized. - Delivers cleaning supplies and paper products. - Answers guest's questions about the facility.
- Responsible for ensuring a consistent flow of services to guest- Provides fast personalized guest service - Approaches every guest within their designated station, makes friendly eye contact and offers a warm greeting in accordance with our ACES guest service.- Uses guest names during interactions and remembers their preferences when applicable- Quotes guest an accurate response time i.e. I will be back with your order in ten (10) minutes- Ends interaction in a courteous way with proper closing remarks- Promptly and professionally assist in preparation of beverages to specifications with speed and accuracy- Familiarizes oneself with drink menu items, pricing, garnishing and plastic ware- Handles all sales transactions in accordance with departmental polices. - Continuously monitors assigned work station to ensure that all guests are receiving service in a timely manner- Ensures responsible service of alcoholic beverages to all guest and intervenes as needed in accordance to standards- Requires evidence of age of any guest who appears to be under the age of thirty (30)- Abides by laws, policies and procedures pertaining to service and sale of alcoholic beverages- Promptly and professionally handles guest issues and communicates problems and concerns to management - Provides guest with property information, promotions, programs and attractions- Promptly notifies designated slot personnel to service slot machines as needed- Ensures assigned station is clean, clear of glassware, bottles and debris- Carries a full tray of beverage out of service well- Maintains a clean, sanitized, safe and orderly work environment in accordance with health and safety standards- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Stocks service wells in accordance to specifications with all product and supplies required- Maintains valid WV racing license, Food Handlers permit and TIPS certifications- Sets up and breaks down service well in accordance to specifications- Maintains a professional and neat appearance at all times in accordance to the department uniform standard- Displays a courteous and friendly attitude to all team members and guests
- Adjusts thermostat controls to regulate temperature of ovens, broilers, grills, roasters, and steam kettles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked.- Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders.- Washes, peels, cuts, and shreds vegetables and fruits to prepare them for use.- Bakes bread, rolls, cakes, and pastry and any task assigned to you by your master cook, sous chef and room chef and or restaurant manager.- You are required to follow PPE and safety guidance designed to safeguard you, your fellow team members, and guests.- This job has no supervisory responsibilities.
- Performs the collection and count of soft drop for gaming machines with the focus on accuracy. Transports all collected boxes to the Count Room.- Accurately counts table drop and reconciles paperwork to the system reports for table transactions.- Removes cash boxes, opens bill changer units and drop cabinets using operations and security keys. Ensures key controls procedures are adhered to.- Responsible for the removal and replacement of cash boxes from the gaming machines and onto assigned carts. - Responsible for operating currency counting equipment.- Responsible for packaging currency into predetermined amounts for later use by the Cage or for deposit.- Completes all necessary paperwork and reports.- Adheres to regulatory, departmental and company policies.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Maintains complete confidentiality of all company information at all times.- Ensures behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff. - Participates in meetings and trainings as required.- Performs all job duties in a safe and responsible manner.- Performs other duties as may be assigned by department and/or company management.
- Ensure that sanitation in all food outlets meets and/or exceeds Health Department and OSHA guidelines. This includes but is not limited to china, glassware, silverware, trashcans, trash dumpsters, pots & pans. - Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. - Remove trash from outlets to refuge dumpster. - Ensure the proper stocking and restocking of all food line china and utensils before, during and after the restaurant hours of operation. - Proper cleaning of dish sanitation equipment. - Maintains valid WV racing license, Food Handlers permit and TIPS certifications.
- Welcome all guests with a SMILE and sincere greeting- THANK all guests and wish them well- Adhere to all HCCTR as well as all Food and Beverage Policies- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Perform proper cash management techniques, perform Essential Duties and Responsibilities. - Prepare food for service in a safe and sanitary manner.- Prepare and maintain dining area for guests and insure cleanliness at all times. - Provide ACES service to every guest.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Company Core Values- Understand and perform opening station requirements- Stock work station with appropriate food, beverage and paper products; identify and perform product rotation requirements- Knowledgeable of all foods and drinks available; know the specifications and approximate cooking times for each item. - Take food and drink order from guests; communicate special instructions or conditions to other team members. - Accurately use the Point of Sale System for all transactions- Understand and perform proper cash management procedures in accordance to the HCCTR internal controls. - Maintain work station in a clean, safe and sanitized manner at all times- Communicate guests’ issues, concerns, and/or problems to management- Properly cook all menu items in accordance to the specifications. - Maintain the cleanliness of the dining area by properly cleaning and sanitizing tables and other surfaces.- Ability to remove trash from outlets and dining area and properly clean and sanitize trash receptacles. - Restock condiment stations as needed with designated supplies. - Understand and adhere to all board of health, property, and departmental safety practices- Understand and perform closing station requirements- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Welcome all guests with a SMILE and sincere greeting- THANK all guests and wish them well- Adhere to all HCCTR as well as all Food and Beverage Policies- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Perform proper cash management techniques, perform Essential Duties and Responsibilities. - Prepare food for service in a safe and sanitary manner.- Prepare and maintain dining area for guests and insure cleanliness at all times. - Provide ACES service to every guest.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Company Core Values- Understand and perform opening station requirements- Stock work station with appropriate food, beverage and paper products; identify and perform product rotation requirements- Knowledgeable of all foods and drinks available; know the specifications and approximate cooking times for each item. - Take food and drink order from guests; communicate special instructions or conditions to other team members. - Accurately use the Point of Sale System for all transactions- Understand and perform proper cash management procedures in accordance to the HCCTR internal controls. - Maintain work station in a clean, safe and sanitized manner at all times- Communicate guests’ issues, concerns, and/or problems to management- Properly cook all menu items in accordance to the specifications. - Maintain the cleanliness of the dining area by properly cleaning and sanitizing tables and other surfaces.- Ability to remove trash from outlets and dining area and properly clean and sanitize trash receptacles. - Restock condiment stations as needed with designated supplies. - Understand and adhere to all board of health, property, and departmental safety practices- Understand and perform closing station requirements- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Receives soiled linen by bag, cart or chute from floors. Sorts all articles; inspects all laundry and linens and records all damaged or stained items. - Assists in the removal of soiled linen from vacant guest rooms, as well as from housekeeper carts on the guest floors and brings them to the laundry facility. - Operates washers and dryers properly according to the recommended capacity and other guidelines established for the existing equipment. Ensures necessary chemicals are added in the correct quantities at the proper times during the cycles. - Informs Housekeeping Manager or Lead on duty of any malfunctioning equipment. - Folds and stores clean linens. - Assists in completing regular linen and terry inventories. - Assists in re-stocking maid carts and maid closets with fresh linen. - Cleans work area and dryer vents as required. - Reports all Lost & Found items to Housekeeping Manager or Lead on duty. - Responds quickly and courteously to guest requests. - Thoroughly familiar with all related HAZCOM information, MSDS for any chemicals in use, and Blood Borne Pathogen prevention and response. Follows all Safety handling procedures and is fully responsible for the knowledge and compliance of all Emergency Procedures. - Will be cross-trained to assist with Guest Room Cleaning or Public Area Cleaning. - Actively participates in all hotel meetings, training, programs and events as requested.. - Follows all company and department policies, procedures and standards.. - Presents a professional image at all times through appearance and behavior.
- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all time. - Reports lost and found items immediately to Manager. - Maintains a productivity level not to exceed 30 minutes per room serviced. - Follows any procedures for team cleaning or self-inspection programs in place.- Responds quickly and courteously to guest requests. - Follows all company/department policies and procedures, Standard Operating Procedures. - Thoroughly familiar with all related HAZCOM information and Emergency Procedures; MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. Follows all Safety handling procedures. - Presents a professional image at all times through appearance and behavior. - Actively participates in all hotel meetings, training, task forces, programs, etc. - Protect and preserve assets of the HCCTR
- Uses daily checklist to direct and record activities- Inspects entries including: door mats, trash cans and cigarette urns to ensure cleanliness standards have been met. Cleans and reports any problems to supervisor.- Maintains cleanliness of Lobby, sweeping, vacuuming, mopping, dusting, picking up debris and trash, emptying trash cans. - Cleans assigned public hallways, policing for trash and/or debris; vacuums and dusts hallway furniture and fixtures and washes corridor windows on schedule. Reports problems and safety issues to supervisor.- Greets guests in hotel public areas as they are encountered, always smiling and conveying positive hospitality standards.- Cleans Public restrooms and maintains room supplies.- Uses floor machine to scrub tile floors and uses floor wax to polish floor after application.- Uses carpet machine to clean carpeting and remove stains- Cleans, vacuums, dusts and empties trash cans in staff offices. Also maintains cleanliness and supplies for Employee Break Area as may be assigned to include wipe down, sweeping, mopping, emptying trash and re-stocking.- Delivers clean linens and collects/removes soiled linen.- Re-stocks Housekeeping storage closets as needed.- Makes up cribs and rollaway beds (along with room attendants) after use and prior to storage.- Delivers Housekeeping supplies as instructed. - Assists Housekeeping staff with movement of heavy items such as mattresses. - Responds quickly and courteously to guest requests. Follows up to ensure guest satisfaction.- May be required to clean rooms as may be necessary.- Provides a professional image in appearance and behavior at all times.- Follows all company policies and procedures and actively participates in all hotel meetings, task forces, training and programs.- Thoroughly familiar with Emergency Procedures.- Familiar with HAZCOM as related to position. Follows all chemical and equipment safety handling procedures. - Always alert for Security and Safety issues and hazards and reports same immediately to supervisor.
- Creates framework for property user profile interfaces as they relate to Company systems and networks.- Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes.- Performs the installation, repair and preventative maintenance of personal computer equipment and related systems.- Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention. - Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published. - Demonstrate creativity in analyzing issues, determining application testing and in recommending solutions to complex IT scenarios. - Performs user administration duties as needed, included but not limited to account activation, termination, and local system administration- Performs installation, repair, maintenance on audio-video systems, kiosks and other embedded systems as needed.- Responsible for responding to, documenting, and resolving service tickets in a timely manner according to applicable service level agreements (SLAs).- Resolves and tracks simple and complex end user software/hardware computer problems, and identifies technology needs that will improve business processes.- Responsible for operation and programming of phone systems, including but not limited to, moves, adds, changes, providing updating phone lists, wire installation and systems analysis and - Assists with inventory control for all hardware/software; maintains equipment organization to help expedite service.- Supports, promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.- Consults with vendors, Corporate, and property leadership to determine specific application needs, upgrades and overall system improvements as needed. Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy.- Serves as a department liaison with external vendors to improve customer service and reduce issues within the IT environment.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Perform all job duties in a safe and responsible manner.
- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Examines vehicle and discusses with Lead Motor Pool Mechanic the extent of damage or malfunction.- Plans work procedure.- Raises vehicle, with hydraulic jack or hoist, to gain access to mechanical units bolted to underside of vehicle.- Removes unit such as engine, transmission, or differential.- Disassembles unit and inspects parts for wear.- Repairs or replaces parts such as pistons, rods, gears, valves, and bearings.- Overhauls or replaces carburetors, blowers, generators, distributors, starters, and pumps.- Rebuilds parts such as crankshafts and cylinder blocks.- Rewires ignition system, lights, and instrument panel.- Relines and adjusts brakes, aligns front end, repairs or replaces shock absorbers, and solders leaks in radiator.- Mends damaged body and fenders by hammering out or filling in dents and welding broken parts.- Replaces and adjusts headlights, and installs and repairs accessories such as radios, heaters, mirrors, and windshield wipers.- Makes necessary repairs to tires of all sizes, balancing and patching required.- Operates company vehicle(s) transporting to servicing or to retrieve parts at local dealershipe/parts stores. (Valid drivers license required.)
- Follows game procedures when dealing any form or variation of poker. - Provides prompt, courteous and accurate dealing at assigned table(s). - Adheres to all West Virginia Gaming Commission, internal controls, and all other company and departmental policies and procedures as it relates to this position. - Performs accurate chip and cash transactions. - Poker dealers when not dealing, receives cash from poker tables to exchange for chips with poker room cage and delivers chips to tables. - Receives wagers from customers and pays the appropriate game outcomes which are won by customers. - Maintains game security and protects company assets at all times. - Informs management of any irregular play; when a mistake is made; or, if a dispute arises. - Assists customers in understanding the rules and ensures adherence to established policies and procedures. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Poker dealers, when not dealing, welcomes guests to the Poker Room, provides information to the players about the room’s games and limits and adds player’s information on to an electronic waiting list. Seats players into Poker games. Answers telephone inquiries and responds to guest questions accurately and politely. - Ensures behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management and staff. - Maintains complete confidentiality of all company information at all times. - Participates in meetings and training as required. - Performs all job duties in a safe and responsible manner and reports safety hazards immediately. - Performs other duties as may be assigned by department and/or company management.