Our Policy

Commitment to Accessibility

Hollywood Casino at Charles Town Races is committed to providing guests with access to information, services, and facilities, regardless of disability status. To that end, the Hollywood Casino at Charles Town Races' website has been designed to comply with Web Content Accessibility Guidelines 2.0 Levels A and AA. Hollywood Casino at Charles Town Races also offers a number of accessible rooms and built-in accessibility features in its facilities.

Requests for Reasonable Accommodations

Guests who need a reasonable accommodation to access information, services, or facilities at Hollywood Casino at Charles Town Races or via Hollywood Casino at Charles Town Races website should click here to contact us or call us at 1-800-795-7001 to provide the date on which the reasonable accommodation is needed and information about the nature of the requested accommodation. Guests should include contact information such as an email address or telephone number at which they can be reached. Hollywood Casino at Charles Town Races may need sufficient notice to provide a reasonable accommodation, depending on the nature of the requested accommodation.

Website Accessibility

Guests with disabilities who experience accessibility issues with our website may click here to contact us or call us at 1-800-795-7001. In your communication to us, please specify the nature of the accessibility difficulty, including the web address, that may have presented an accessibility challenge

Links to Third Party Websites

Hollywood Casino at Charles Town Races’ website contains links to certain websites hosted and controlled by third party entities. Hollywood Casino at Charles Town Races does not make representations with regard to the accessibility of these websites and is unable to remediate barriers to access that users with disabilities may experience when visiting such websites.