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Casino Host team

Our casino hosts are your guides for the best that Hollywood Casino at Charles Town Races has to offer. They take personalized service to the next level and are here to help make your next visit a truly special one.

Elites and Owners Club® members please contact the VIP Services phone line on 304.724.4860 for any of your casino questions, requests or concerns.

All other casino members, please contact the Hollywood Casino Call Center at 800.795.7001 for your casino and non-gaming questions.

We look forward to seeing you soon!